CLIENT SUPPORT
Submit Ticket
I provide direct support for existing clients across design, websites, content updates and project-related requests. Send me the details of what you need, and I’ll review your request and guide you on the right next step.
DIRECT SUPPORT. CLEAR NEXT STEPS.
If you are an existing client and need help with an active or previously completed project, you can submit a support request with the relevant details. Support may include website updates, design changes, content updates, troubleshooting guidance and other project-related assistance. Every request is reviewed based on the project, scope and requirements.
ALREADY WORKING WITH ME?
If you are an existing client, please mention your project name or previous project details when submitting a support request. This helps me understand the context and review your request more efficiently. Where possible, please use the same email address associated with your project.
TELL ME WHAT YOU NEED.
Please provide enough information for me to understand the issue or request. Clear details, screenshots, links and relevant files can help me review your request more efficiently.
BRAND IDENTITY
WHAT CAN I HELP YOU WITH?
01. WEBSITE SUPPORT
Website content updates, page changes, banners, images and other agreed website-related updates.
02. DESIGN SUPPORT
Small design changes, corrections and updates related to an existing project.
03. CONTENT SUPPORT
Text, images, banners and other content updates where applicable.
04. E-COMMERCE SUPPORT
Product presentation, product page creative, store graphics and other agreed e-commerce design support.
05. PROJECT SUPPORT
Questions, clarification, files, delivery-related issues and other project communication.
06. TECHNICAL GUIDANCE
Help understanding a website, design or digital issue where the matter falls within my area of work.
IS IT SUPPORT OR A NEW REQUEST?
Not every request is considered ongoing support. Requests that are outside the original project scope, require substantial new design work, introduce new functionality or involve a new project may be treated as additional work or a new project. I will explain this before starting chargeable additional work. Simple comparison: EXISTING PROJECT SUPPORT Small updates, corrections, clarification or agreed support. ADDITIONAL WORK New pages, major redesigns, new features, new designs or requirements outside the original scope. NEW PROJECT A separate business requirement or completely new creative project.
EVERY REQUEST IS REVIEWED.
After receiving your support request, I will review the information provided and determine the appropriate next step. Response time may depend on: Current project workload Complexity of the request Availability of required information Technical requirements Whether additional work is required Submitting a ticket does not automatically mean that work has started.
YOUR PROJECT INFORMATION MATTERS.
Project files, business information and support communications will be handled responsibly. If your project is confidential or covered by an NDA, please mention this when submitting your request. For more information about how personal and project information is handled, please review the Privacy Policy.
NEED HELP AFTER PROJECT DELIVERY?
If you need assistance with a previously completed project, you can still contact me. I will review the request and determine whether it falls within the applicable support arrangement, requires additional work or should be handled as a new project.
NEED SOMETHING URGENT?
If your website or project has an urgent issue, clearly mark the request as urgent and explain what is affected. I will review the situation and confirm whether I can accommodate the request based on availability and the nature of the issue. Urgent or priority work may require separate arrangements or additional charges.
DIRECT COMMUNICATION. NO UNNECESSARY LAYERS.
As an independent freelancer, I communicate directly with clients. Depending on the project, communication may take place through: Email WhatsApp Google Meet Zoom Microsoft Teams Important project instructions, approvals and decisions should preferably be confirmed in writing.
CLEAR SCOPE. CLEAR COST.
Some support may be included within an agreed project or support arrangement. If your request requires additional work outside the agreed scope, I will explain the requirement and applicable cost before proceeding. No additional chargeable work should begin without appropriate confirmation.
GOOD INFORMATION HELPS US MOVE FASTER.
When submitting a request, please provide: A clear description of the issue Relevant website or project link Screenshots where useful Required files or content Any specific deadline Your preferred outcome The clearer the request, the easier it is to understand what needs to be done.
A SIMPLE SUPPORT PROCESS.
01 — SUBMIT
Send your support request with the relevant details.
02. DESIGN SUPPORT
I review the issue, project context and requirements.
03 — CLARIFY
If anything is unclear, I’ll ask for the information needed.
04 — CONFIRM
I’ll confirm the appropriate next step and whether additional work or payment is required.
05 — RESOLVE
Once confirmed, the agreed support or additional work can proceed.
NEED HELP? LET'S TALK.
For client and project support, contact: CLIENT & PROJECT SUPPORT support@sharadamaurya.com For new projects and general enquiries: GENERAL ENQUIRIES & NEW PROJECTS info@sharadamaurya.com You can also use the support request form above.
READY TO MOVE FORWARD?
LET'S GET YOUR PROJECT BACK ON TRACK.
Whether you need a small update, project clarification or additional creative support, send me the details and I’ll help you understand the right next step.
